Chatropolis!

 
  FAQ Manager Version 1.0
  • F.A.Q: Common Problems

    Fixes for common problems you may encounter while chatting

    1. My avatar isn't posting right from my Avatar Storage area.
    2. I use a MAC and am having problems in rooms.
    3. Where can I find help for a virus or spyware?
    4. When I try to enter any room using IE I get thrown into a search page. Why?
    5. My center frame is white and I am using Netscape 7. How do I fix that?
    6. I upgraded my MAC and am having problems chatting. What's wrong?
    7. Which browsers work the best and which don't?
    8. Why am I getting 404 errors?
    9. Why can I see avs when a person changes something in config?
    10. When I send a PM to a person and they have left the room, can people see that if it posts to all?
    11. Why doesn't my av work in the new server rooms?
    12. Why am I being bounced from rooms, not being able to post, etc.?
    13. When I hit reload inside the chatrooms I can't see my private messages (PMs). Is this normal?
    14. I remove my Proxy server and it comes back (MSN). How do I stop this?
    15. Why aren't my posts showing in the color I selected?
    16. How do I know if I am using a proxy?
    17. I have to click on Reload to see one post at a time. Help!
    18. When I enter a room my center chat window is white or doesn't display anything. How do I fix this?

    1. My avatar isn't posting right from my Avatar Storage area. - Top

    After you upload your Avatars you may post them using this convention
    "http://storage.chatropolis.com/userfiles/USERNAME/FILENAME"

    Of course where is says USERNAME insert your username and where it says FILENAME put in the file you want to display.
    - Updated: October 11, 2004

    2. I use a MAC and am having problems in rooms. - Top

    You need one of these browsers.

    OS 9 or earlier versions:
    Mozilla 1.1

    Mozilla 1.2

    OS X has more choices:
    Firefox 0.9.1 / 0.9.2

    Mozilla 1.7 / 1.7.1

    Mozilla is absolutely terrific for both Mac and PC users especially if you loved Netscape. It is fast, sleek and stable. - Updated: July 13, 2004

    3. Where can I find help for a virus or spyware? - Top

    These programs help remove everything from Virus to Ad/spyware. All of which can cause problems at Chatro. Right now a type of Adware/Hijack is the most prevelent and problematic.

    Shredder is one of the most useful. You will need to run it more than once to get the best results.

    Panda Active Scan http://www.pandasoftware.com/activescan/
    Housecall TrendMicro Virus http://housecall.trendmicro.com/
    Symantec http://www.symantec.com/index.htm

    PC Hell http://www.pchell.com/ is an excellent reference site for removal of worms, trojans, etc. Also many How to articles.

    Removal Tool List http://securityresponse.symantec.com/avcenter/tools.list.html

    Free Programs
    Adaware http://www.lavasoftusa.com/software/adaware/
    Spybot http://www.spybot.info/index.php?page=download

    Free Pop up blocker http://download.alexa.com/?amzn_id=chatropolis-20

    The CoolWebSearch Chronicles/CW Shredder http://www.spywareinfo.com/~merijn/cwschronicles.html#cwshredder - Updated: July 3, 2004

    4. When I try to enter any room using IE I get thrown into a search page. Why? - Top

    You have spyware on your computer that is redirecting your browser. It's called Browser Highjacking.

    Please go here and read this:
    http://www.chatropolis.com/cgi-bin/news/news.cgi?news=2&num=17
    and then get the shredder and the patch from Microsoft.
    http://www.spywareinfo.com/~merijn/cwschronicles.html#cwshredder

    Let me know how you make out. Also look up AdAware. It's a program that is free on the net and used to remove spyware. You should get it and run it also but after you run the CW Shredder.
    - Updated: July 3, 2004

    5. My center frame is white and I am using Netscape 7. How do I fix that? - Top

    Click the start button
    Click programs
    Select Netscape 7.1
    Right click on Navigater
    Click Properties
    Click the compability tab
    Format XP to operate like Windows 95 - Updated: April 20, 2004

    6. I upgraded my MAC and am having problems chatting. What's wrong? - Top

    Grab a copy of FireFox .

    With the release of OSX 10.1 Apple's Safari and IE for mac will not work at Chatropolis. Mozilla Firefox (formerly Firebird), which uses a large amount of the Mozilla code, is a lean and fast browser that is written using Extensible User Interface Language (XUL). - Updated: June 19, 2004

    7. Which browsers work the best and which don't? - Top

    Netscape Communicator, Internet Explorer, Opera, Netscape 7 in HTTP 1.0, Firefox, Mozilla 1.7 in HTTP 1.0 all work well in the site. Netscape (straight version) 6 seems to have a mind of it's own and we recommend you uninstall it and use something else.

    If you must use straight Netscape, try this one as it seems to work only in HTTP 1.0
    Netscape 7.0 PR1 version Windows Only

    Mozilla 1.7 Use HTTP 1.0
    Windows
    For the latest in Netscape Browsers visit their
    Comprehensive Browser List
    Communicator 4.80
    Windows 95, 98, NT, or 2000 - 4.80 128 bit encryption Netscape Communicator
    Macintosh PowerPC
    Communicator 4.79
    Windows 95, 98, NT, or 2000 - 4.79 128 bit encryption Netscape Communicator
    Windows 3.1 4.08 latest version
    Macintosh PowerPC
    Unix users please use the link below to find the best version for your system.
    Complete list of Netscape Communicators from 4.70-4.78 and download links

    IE updates can be tricky. If you have version 4.whatever, you cannot simply upgrade to 5.5 or 6.0. You WILL corrupt your OS..and you don't want to go there, believe me please because you will need to reformat if that happens. You must upgrade to 5.01 and then upgrade to 5.5 then 6.0 if you wish to go that far. I know this from personal experience and a nasty phone call to IE support.
    Internet Explorer 5.01 Service Pack 2 (use this one if you have any version older than 5.0 and then upgrade further)
    Internet Explorer 5.5 Service Pack 1 and Internet Tools - Windows
    Internet Explorer 6
    Macintosh - Internet Explorer 5.2
    Mac Users Grab FireFox
    Unix (Solaris and HP-UX) - Internet Explorer 5 Service Pack 1
    Opera 5.0
    Opera 6.04
    Opera 6.04 Bundled with JRE 1.3
    Opera for Linux (Intel) 5.0
    Opera for Linux (Intel) 6 TP3
    Opera for Linux (PPC) 5.0
    Opera for Linux i386 6.02 (Choices/Options are at the bottom of that page)
    Opera (OS X - MAC) 5.0b4

    So choose your poison and happy chatting.


    - Updated: June 30, 2004

    8. Why am I getting 404 errors? - Top

    Use Advanced Options located on all entrances to choose HTTP/1.0 instead of HTTP/1.1 if your browser fails to display a chat window or closes its connection unexpectedly. I will force the server to use HTTP/1.0.

    Some clients, including some versions of Microsoft Internet Explorer, are reported to display slightly aberrant behavior when opening multiple pages using the somewhat more efficient transfer modes offered by HTTP/1.1.

    Also check your HTML for errors and disable your proxy if you are using one. - Updated: April 11, 2002

    9. Why can I see avs when a person changes something in config? - Top

    Instead of selecting the option "No Avs" in the filter area of Config, select "Linked Images". You will only see "Image Link" underlined in place of the avs. - Updated: April 7, 2002

    10. When I send a PM to a person and they have left the room, can people see that if it posts to all? - Top

    No. It only looks that way on the screen. No one sees that post but you. - Updated: April 7, 2002

    11. Why doesn't my av work in the new server rooms? - Top

    The most common cause of this is incorrect HTML in your name/av codes. Most people have incomplete codes (all tags come in pairs), spaces where they shouldn't be, font colors that refer to no letters, incorrect font color codes, URL not enclosed in quotes when an alt tag is used, entering the html for your post colors and format at the entrance and primarily incorrect format. Check your HTML codes. - Updated: April 7, 2002

    12. Why am I being bounced from rooms, not being able to post, etc.? - Top

    One cause of this is incorrect HTML in your name/av codes. Most people have incomplete codes (all tags come in pairs), spaces where they shouldn't be, font colors that refer to no letters, incorrect font color codes, URL not enclosed in quotes when an alt tag is used, entering the html for your post colors and format at the entrance and primarily incorrect format. Check your HTML codes.

    Browser problems
    Are you using Netscape 6.whatever? DON'T use a plain Netscape product. Get a Communicator - latest version is 4.79 http://home.netscape.com/download/1126101/10000-en-win32-4.79-complete-128_qual.html

    Is your browser old? Update it if you are using a communicator 4.70 or lower, IE 5.0 or lower, or one that is customized by your ISP (provider)

    Another cause is using a proxy. Please refer to the question on proxies because you need to disable yours.
    - Updated: April 11, 2002

    13. When I hit reload inside the chatrooms I can't see my private messages (PMs). Is this normal? - Top

    Yes, this is normal behavior. This is to prevent someone hitting reload at your workstation and reading PM's. while you are away. - Updated: March 23, 2002

    14. I remove my Proxy server and it comes back (MSN). How do I stop this? - Top

    MSN is distributing copies of MSIE where the proxy is hardcoded into the browser. If you remove it it just puts the info back in next time you start IE. We suggest you remoe that copy of IE and download a fresh non-MSN modified version. - Updated: March 23, 2002

    15. Why aren't my posts showing in the color I selected? - Top

    In the new server, you must enter all codes for your posts inside the room and not at the Entrance. Only enter your name and av HTML at the Entrance. Once inside the room, click on Config, Message Prefix and enter the HTML codes for your post format and colors. It will save that so you only have to do this one time. - Updated: March 22, 2002

    16. How do I know if I am using a proxy? - Top

    In Netscape click on:
    Edit
    Preferences
    Advanced
    Proxies
    Look at the selections there and if you are using a proxy select "Direct connection to the Internet" Click OK and the proxy is turned off..

    In IE:
    Tools
    Internet Options
    Connection tab
    If you are using a dial-up provider the name will be in the white box. Click on it and choose Settings. If Proxy Server is checked, uncheck it, click OK and close the window.
    If you are using a LAN (cable connection etc.), click on LAN Settings. If Proxy Server is checked, uncheck it, click OK and close the window.
    - Updated: March 22, 2002

    17. I have to click on Reload to see one post at a time. Help! - Top

    You are either using a proxy provided by your ISP or you are using a browser that is incompatible or has errors in it. The latest Netscape Communicator can be downloaded here: Communicator 4.79
    Plain Netscape versions 6 etc. are not compatible and do not process correctly on the site.
    IE 5.5 seems to work the best if you must use IE though Netscape Communicator is recommended.
    See Proxy question for directions on checking for proxies. - Updated: March 22, 2002

    18. When I enter a room my center chat window is white or doesn't display anything. How do I fix this? - Top

    This is do to a bad proxy server that doesn't seem to want to stream. It occurs on AOL, prodigy, @home and some other services. You need to disable your proxy settings in your browser or download a clean copy of Netscape Communicator. Also read The AOL fix which applies to other services. - Updated: December 20, 2001

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